Keycap manufacturing is a labour intensive process which includes picking, processing and aligning and can create slight variations and tolerances between each keycap. There are a number of guidelines and quality control procedures in place to limit the number of keycaps that do not meet our quality standards. However, there are certain quality expectations that are considered acceptable and can only be seen upon closer inspection.
There will be some alignment tolerances between keycaps.The dye sublimation alignment process is done by hand, which inevitably results in slight positional variations.
Spacebar warpage is more noticeable than other keycaps as they are bigger pieces that are manufactured at very high temperatures. We have guidelines in place to limit the number of extreme cases of warpage.
Some fade can be seen at the bottom of reverse dye sublimated keycaps.This is a normal and acceptable part of reverse dye sublimation limitations. Please contact customer service if you believe that the fading you are experiencing is excessive.
There will be differences in colors seen in renders and in real life. This is due to various factors, including monitor differences, your specific lighting circumstances, and color matching processes. Multiple rounds of color matching are done and then approved by the designer to ensure the product is as representative of the renders as possible.
If the pattern is seriously distorted (misprinted, deformed), severely scratched and stained, or the key is seriously impaired or damaged, please contact us within 3 days after receiving it.